General Questions

What is Wag&Purr?

Wag&Purr is a small-batch pet treat shop offering healthy, homemade snacks for dogs and cats, made with high-quality, natural ingredients.

Where can I follow Wag&Purr?

Follow us on Instagram @wagandpurrpet for updates, behind-the-scenes content, and pet treat inspiration!

How can I contact you?

You can email us at wagandpurrpet@gmail.com or fill out the contact form on our Contact Us page. We’ll get back to you as soon as possible!

Ingredients & Treats

What ingredients do you use?

We use natural, pet-safe ingredients like chicken breast, goat milk, goat cheese, and vegetable powders (spinach, beetroot, pumpkin, butterfly pea, and carob for color). No artificial additives!

How should I store the treats?

Store treats in a cool, dry place in an airtight container. For longer freshness, you can refrigerate or freeze them.

Are the treats suitable for all pets?

Our treats are designed for both dogs and cats (treats for rabbits and hamsters are in progress), but please check ingredients if your pet has food allergies (e.g., chicken). Treats are crunchy, so ensure your pet can chew them comfortably.

What do you use for coloring and icing?

All treat colors come from natural vegetable powders (no artificial dyes!). Icing is made with goat milk powder and natural veggie powder.

How do you make your treats?

We start by sourcing premium, human-grade & pet-safe ingredients like pure goat milk, real chicken, and wholesome wheat flour (for certain treats).

Each batch is handmade in small quantities to maintain freshness and quality and all raw ingredients are cooked. We use gentle dehydration and baking methods to preserve nutrients while enhancing flavor.

Orders & Shipping

How long does shipping take?

We ship via FedEx/USPS, and orders typically arrive within 7-10 business days, depending on your location.

For full details, click here: Shipping Policy

When will my order be processed?

Our processing time is 1-3 business days for normal orders and 10-15 business days for pre-order items. Orders placed on Fridays or weekends will be processed the following week. You’ll receive a confirmation email with a tracking number once your order ships.

Do you accept custom orders?

We occasionally offer custom treats and seasonal boxes! Please message us for custom requests. Stay tuned for special releases on our Instagram.

Returns & Orders

What is your return policy?

We do not accept returns or exchanges, but if you receive a defective product, we’ll make it right. Please inspect your order within 48 hours of delivery and reach out with photos/videos if there’s an issue.

For full details, click here: Return Policy

What if my order is defective?

If you receive a faulty product (excluding shipping-related damage), email us at wagandpurrpet@gmail.com with photos/videos within 48 hours.

What if an item from my order is missing?

If your order is incomplete, email us within 48 hours with photos of the received items and packaging, along with your name and order number.